Privacy Policy

Last Updated: July 7, 2026

1. Introduction

Welcome to Zarraan ("we," "us," "our," or "the Brand"). Zarraan is a footwear brand based in Pakistan. We are committed to protecting the privacy and personal information of our customers and website visitors ("you," "your").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with Zarraan.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

• Full name
• Phone number
• Email address
• Shipping and billing address
• City/region
• Order details (shoe size, style, color, quantity)
• Payment details (for online payments; we do not store full card numbers — these are processed by our secure payment partners)
• Any information you share with us via email, WhatsApp, Instagram, Facebook, or customer support

2.2 Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

• Order and delivery status from courier/logistics partners
• Payment confirmation from payment gateway providers

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order, delivery, or inquiries
• Provide customer support
• Send order confirmations, shipping updates, and receipts
• Improve our products, website, and customer experience
• Send promotional offers, discounts, or new arrivals (only if you have opted in)
• Prevent fraud and ensure the security of our website and transactions
• Comply with legal obligations under Pakistani law

4. Legal Basis for Processing

We process your personal information based on:

• Your consent (e.g., when you place an order or subscribe to marketing)
• The necessity to fulfill a contract (processing and delivering your order)
• Our legitimate business interests (fraud prevention, service improvement)
• Compliance with applicable laws in Pakistan

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Courier and logistics companies (e.g., TCS, Leopards, M&P, Trax) to deliver your order
• Payment gateway providers to process online payments securely
• IT and hosting service providers who help operate our website
• Marketing platforms (e.g., Meta/Facebook, Instagram, WhatsApp Business, email service providers) if you have opted in to receive promotions
• Legal or governmental authorities, if required by law, court order, or to protect our rights, property, or safety

We require all third parties to respect the security of your data and treat it in accordance with the law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your cart and preferences
• Understand how visitors use our website
• Improve website performance
• Show relevant ads on social media platforms (e.g., through Meta Pixel)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website (such as saved cart items).

7. Data Storage and Security

• Your data is stored securely using reasonable technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration.
• Payment information is processed through secure, PCI-compliant third-party payment gateways. Zarraan does not store your full card details on its own servers.
• Despite our best efforts, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Order and transaction records may be retained for a reasonable period for accounting, warranty, and legal purposes.

9. Your Rights

Depending on applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal or contractual obligations)
• Withdraw consent to marketing communications at any time (e.g., by clicking "unsubscribe" or messaging us directly)
• Object to certain uses of your data

To exercise any of these rights, contact us at zarraanofficial@gmail.com.

10. Children's Privacy

Our website and products are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

12. Marketing Communications

If you have subscribed to our newsletter, WhatsApp updates, or promotional messages, you may opt out at any time by:

• Clicking the "unsubscribe" link in emails
• Messaging us directly to request removal from our marketing list
• Emailing us at zarraanofficial@gmail.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Pakistan, including applicable provisions of the Personal Data Protection framework and other relevant regulations.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: zarraanofficial@gmail.com

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